HAWK FENCES LLC

Warranty Information

Veteran-Owned | SDVOSB/DVBE Certified | Atlanta & Raleigh

fencecontractorraleigh.com/warranties

Workmanship Warranty

Hawk Fences LLC provides a one (1) year workmanship warranty on all fence installations from the date of project completion. This warranty covers defects in installation including but not limited to:

Posts not set to proper depth or plumb
Rails not properly secured to posts
Pickets or panels not properly fastened
Gates not properly hung or aligned
Hardware not properly installed
Concrete footings that fail under normal conditions

If a workmanship defect is identified within the warranty period, Hawk Fences LLC will repair or replace the affected components at no cost to the homeowner.

Material Warranty by Fence Type

Material warranties are provided by the manufacturer, not by Hawk Fences LLC. Below is a summary of typical manufacturer coverage by fence type. Specific warranty terms vary by manufacturer and product line.

Wood Fence (Pressure Treated)

Applies to: Privacy (Dog Ear), Cap & Trim, Shadow Box, Board on Board, Picket, Ranch Rail

Manufacturer warranty: Pressure treated lumber is typically warranted against rot, decay, and termite damage for the lifetime of the product when used in approved applications. Specific terms vary by manufacturer (e.g., Yellawood, Alta Forest Products, etc.).

IMPORTANT: Warping, twisting, cupping, bowing, splitting, checking, and other forms of natural wood movement are NOT covered under any manufacturer warranty and are NOT considered defects. These are natural characteristics of pressure treated lumber caused by moisture loss as the wood dries after installation. This occurs with all pressure treated wood products regardless of supplier, grade, or quality.

Pressure treated lumber is delivered with high moisture content from the treatment process. As the wood dries and acclimates to its environment over the first 3 to 12 months, dimensional changes are expected. Minor warping typically stabilizes as the wood reaches its equilibrium moisture content. Applying a quality wood stain or sealant 3 to 6 months after installation is recommended to minimize further movement.

Vinyl Fence

Applies to: Privacy 6ft Panel, Privacy 8ft Panel, Semi-Privacy

Manufacturer warranty: Most vinyl fence manufacturers provide a limited lifetime warranty covering material defects, peeling, flaking, blistering, and abnormal fading. Specific terms vary by manufacturer.

Not covered: Damage from impact, improper use, acts of nature (storms, falling trees, hail), discoloration from dirt or mold buildup (cosmetic maintenance), modifications made after installation.

Chain Link Fence

Applies to: Residential Galvanized, Residential Black, Commercial Galvanized, Commercial Black

Manufacturer warranty: Galvanized chain link is typically warranted against rust-through for 10 to 15 years. Black vinyl-coated chain link is typically warranted against peeling, cracking, and color fading for 10 to 20 years. Specific terms vary by manufacturer.

Not covered: Surface rust on galvanized components (cosmetic), damage from impact or climbing, sagging fabric due to external force, acts of nature.

Aluminum Fence

Applies to: Spear Top, Flat Top (6ft and 8ft panels)

Manufacturer warranty: Most aluminum fence manufacturers provide a limited lifetime warranty covering defects in material and finish, including powder coat peeling, chipping, and corrosion under normal use. Specific terms vary by manufacturer.

Not covered: Damage from impact, improper use, acts of nature, scratches from normal contact, fading due to UV exposure over time, rust from contact with dissimilar metals.

Steel / Wrought Iron Fence

Applies to: Spear Top, Flat Top (6ft and 8ft panels)

Manufacturer warranty: Steel and wrought iron fences are typically warranted against structural defects for 5 to 20 years depending on manufacturer. Powder coat finish is typically warranted for 5 to 10 years.

Not covered: Rust or corrosion from scratches, chips, or damage to the powder coat finish that are not repaired. Regular maintenance (touch-up paint on scratches) is the homeowner’s responsibility. Acts of nature, impact damage, and modifications after installation.

What Is NOT Covered

The following are not covered under any Hawk Fences LLC workmanship or material warranty:

Natural wood movement including warping, twisting, cupping, bowing, splitting, and checking of pressure treated lumber
Acts of nature including but not limited to storms, wind, hail, flooding, fallen trees or branches, lightning, and earthquakes
Vehicle or equipment damage to any fence component
Damage caused by third parties including neighbors, landscapers, utility companies, or other contractors
Modifications or alterations made to the fence after installation by anyone other than Hawk Fences LLC
Normal wear and tear including fading, weathering, and color changes due to UV exposure over time
Cosmetic issues such as dirt, mold, mildew, or algae buildup on any fence material (maintenance responsibility of homeowner)
Soil movement, erosion, or ground settling that causes posts to shift or lean
Damage from pets, animals, or pests chewing, scratching, or digging around the fence
Improper maintenance including failure to stain or seal wood fences, failure to touch up scratches on metal fences, or failure to clean vinyl fences
Underground utility damage to pre-existing utilities not identified or marked by 811 prior to installation
Fences installed on property lines in dispute or fences required to be moved due to property line or survey issues

How to File a Warranty Claim

If you believe your fence has a defect covered under our workmanship warranty or the manufacturer’s material warranty, please follow the steps below:

Send an email to admin@hawkfences.comwith the subject line: Warranty Claim — [Your Name] — [Street Address]
Include the following information in your email:

Your full name and address where the fence was installed
Approximate date the fence was installed
Description of the issue — what is happening and where on the fence
When the issue first started or when you first noticed it
Photos of the issue — include close-up photos of the affected area and a wide shot showing the location on the fence. The more photos the better.

Our team will review your claim within 3 to 5 business daysand respond with next steps.
If an on-site visit is needed, we will schedule a convenient time to inspect the fence and determine if the issue is covered under warranty.
If the claim is approved, Hawk Fences LLC will repair or replace the affected components at no cost within the warranty period. If the issue is not covered under warranty, we will provide a quote for the repair.

Contact Us

Warranty Claims	admin@hawkfences.com
Phone	(Your phone number)
Website	hawkfences.com
Warranty Page	hawkfences.com/warranties
Office Hours	Monday – Friday, 8:00 AM – 5:00 PM EST

Hawk Fences LLC | Veteran-Owned | SDVOSB/DVBE Certified

Atlanta, GA | Raleigh, NC

Last updated: May 2026

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